Shipping & Order Processing

How we process your order

• Express orders take priority and are shipped daily if they reach our dispensary before 12pm EST.
• Items via standard post will normally be shipped within one to three working days, but usually if they arrive before 12pm EST we try to get them out each shipping day. At times when demand is high it may take longer.
• Our cut off for getting your order into our system is 12pm EST each shipping day. We have a deadline so that the dispensary staff can get all your orders done, packed and off to the post office in good time.
• If you place a large order and require express post, we may not be able to ship same day, but we will let you know.
• We try to ensure that as many items as possible on the website are available from stock.
• Please note that all orders for individual remedies, essences and creams are handmade as they come in.

Shipping

Yes, we ship Australia-wide – scroll down for Australia Post delivery times.

• We display our shipping days on the website. They may differ from time to time.
• Shipping is FREE Australia-wide on orders over $150.
• We have a flat rate of $12.95 shipping on orders under $150.
• Express post is available in the checkout at a cost of $18.95 for orders valued under $150.
• We offer an upgrade from standard to express post of $6 on orders over $150.
• We offer shipping insurance in the checkout for $3 which covers you in the event that your order is lost or damaged in transit. We will always do our best to assist you through this process in the unlikely event this should happen. 
• Local pickup: we offer local pickup in the checkout for items collected from Shearwater, Tasmania.

International Shipping

We do not ship outside of Australia, except by prior arrangement, due to the shipping cost and customs regulations for homeopathics in other countries.

Please request a quote for international shipping before placing an order and we will advise if shipping is available to your destination.

We reserve the right to refuse to ship some products to some destinations.

Tracking

• Orders are sent by trackable bag/satchel either through Australia Post or sometimes via local courier.
• You will receive an email with the tracking number included.
• You can track your order here.
• Should your order fail to arrive or there is some other issue with this part of the process, please contact Australia Post for assistance in the first instance.

Delivery Times

• Express post does not imply next day delivery to all areas, but will usually be maximum of 2 days from despatch. There have been times express post has taken longer due to Australia Post delays and we have no control over parcels once they are dropped at the post office.
• Standard post – Australia Post suggests standard post may take 5-7 business days to reach you, but this can vary depending on a number of factors. We always suggest express post if you need your order in a particular timeframe.
• Please check the tracking first if you think your parcel is overdue, then contact Australia Post or send us a message.

Payment

Website purchases are by debit/credit card, Paypal and Paypal Pay in 4 .

Payments by debit/credit card run through the Worldline ANZ secure payment system.

If you have problems with paying through Worldline ANZ, you should be able to pay through Paypal without an account.