Please choose books and other items carefully as we do not exchange or refund unless they are damaged or faulty.
For hygiene/quality reasons and because all items are handmade and often prepared to order, once we have dispatched kits, homeopathic remedies, creams and essences we are unable to exchange or refund unless the contents are incorrect or goods arrive damaged due to a leakage or breakage.
For items damaged in transit
For items damaged due to handling by the courier/Australia Post in transit we will always do our best to assist you through this process in the unlikely event this should happen.
Australia Post offers a refund of up to $100 (please check their current terms and conditions) in the event that a package is lost or damaged in transit.
We offer shipping insurance in the checkout for $3 which covers you in the event that your order is lost or damaged in transit and will offer you a higher refund amount.
Please advise us within 7 days of receipt of any claims, error, damage or discrepancy. No returns will be processed without authorization in writing from Elements of Health.
Requesting a return or replacement
If you wish to request a return for either refund or replacement, please e-mail via our contact page.
Replacement of items and refunds are given at the discretion of Elements of Health. We operate to the following guidelines:
a) Refunds/credits apply to the cost of the item only. We do not refund postage paid unless the error is ours.
b) After 14 days the level of refund may be reduced.
c) After 30 days all orders are final, and refunds are not applicable.
Cost of returns will be borne by Elements of Health only where the error is ours, in which case return postage cost will be included in refund/credit.
Goods must be re-packed carefully for return and the package must include your order number, name, contact information as well as why the goods are being returned.
Order Cancellations
Orders for homeopathics which are cancelled after payment and prior to shipment will incur a restocking charge on individually prepared items such as single/bulk remedies. Restocking charge will be deducted from the refunded amount.
Need help?
Contact us via the contact form for any other questions related to our returns or replacement policy.